Returns & Exchanges

At Our Place, we want you to love your kitchen essentials as much as we do, which is why we offer a 100-day trial period for all cookware and dinnerware. If you are not completely satisfied, we provide free returns and easy exchanges to ensure your home is filled with pieces you truly cherish.

Return Process

• 1.
  Start Your Return

  Visit our online returns portal and enter your order number and shipping zip code to begin the process.

• 2.
  Print Your Label

  Select the items you wish to return or exchange and download your prepaid shipping label instantly.

• 3.
  Pack Your Items

  Carefully place the items in their original packaging or a secure box, then attach the prepaid label to the outside.

• 4.
  Drop Off & Refund

  Drop your package at any authorized carrier location; your refund or exchange will be processed once the return is received.